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If you are a customer of any bank in Bangladesh, you may need to contact your bank for various reasons. You may have a query, a complaint, feedback, or a suggestion. You may want to know about your account balance, transaction history, loan status, card activation, online banking or any other service.
But how do you find the customer care number and website address of your bank? How do you lodge your complaint or get your problem resolved? How do you ensure that you get the best customer service from your bank?
Every Bangladesh Bank Customer Care Number with Website Address
In this article, we will provide you with the customer care number and website address of every bank in Bangladesh. We will also give you some tips on how to contact your bank effectively and get your issues resolved quickly.
Customer Care Number and Website Address of Every Bank in Bangladesh
Here is a list of the customer care number and website address of every bank in Bangladesh. You can use these numbers and websites to contact your bank for any query, complaint or feedback.
| Bank Name | Customer Care Number | Website Address |
|---|---|---|
| Bangladesh Bank | 16236 | https://www.bb.org.bd/en/index.php/about/contact |
| United Commercial Bank (UCB) | 16419 (from within Bangladesh), 09610016419 (Overseas Only) | https://www.ucb.com.bd/ |
| … | … | … |
| Bank Name | Customer Care Number | Website Address |
|---|---|---|
| AB Bank Limited | 16207 | https://www.abbl.com/ |
| Agrani Bank Limited | 16221 | https://www.agranibank.org/ |
| Al-Arafah Islami Bank Limited | 16482 | https://www.al-arafahbank.com/ |
| Bangladesh Commerce Bank Limited | 16222 | https://www.bcblbd.com/ |
| Bangladesh Development Bank Limited | 9555152-4, 9555161-2 | https://www.bdbl.com.bd/ |
| Bangladesh Krishi Bank | 16231 | https://www.krishibank.org.bd/ |
| Bank Alfalah Limited | 16233 | https://www.bankalfalah.com/bd/ |
| Bank Asia Limited | 16205 | https://www.bankasia-bd.com/ |
| BASIC Bank Limited | 9568190, 9564830, 7175698-99 | https://www.basicbanklimited.com/ |
| Bengal Commercial Bank Limited | N/A (Newly Established) | https://bengalbankbd.com/ |
| BRAC Bank Limited | 16221, +880255668200 (Overseas) | https://www.bracbank.com/ |
| Citibank N.A. Bangladesh | +8809666332274, +88029883374 (Overseas) | https://www.citigroup.com/citi/about/countries-and-jurisdictions/bangladesh.html |
| City Bank Limited | 16234, +8809666451623 (Overseas) | https://www.thecitybank.com/ |
| Commercial Bank of Ceylon PLC Bangladesh Operations | +880255667001-5, + | https://www.combank.net.bd/ |
Here are all the Bangladeshi commercial bank customer care number and website address in a table. You can add them to your article.
| Bank Name | Customer Care Number | Website Address |
|---|---|---|
| AB Bank Limited | 16207 | https://www.abbl.com/ |
| Agrani Bank Limited | 16221 | https://www.agranibank.org/ |
| Al-Arafah Islami Bank Limited | 16482 | https://www.al-arafahbank.com/ |
| Bangladesh Commerce Bank Limited | 16222 | https://www.bcblbd.com/ |
| Bangladesh Development Bank Limited | 9555152-4, 9555161-2 | https://www.bdbl.com.bd/ |
| Bangladesh Krishi Bank | 16231 | https://www.krishibank.org.bd/ |
| Bank Alfalah Limited | 16233 | https://www.bankalfalah.com/bd/ |
| Bank Asia Limited | 16205 | https://www.bankasia-bd.com/ |
| BASIC Bank Limited | 9568190, 9564830, 7175698-99 | https://www.basicbanklimited.com/ |
| Bengal Commercial Bank Limited | N/A (Newly Established) | https://bengalbankbd.com/ |
| BRAC Bank Limited | 16221, +880255668200 (Overseas) | https://www.bracbank.com/ |
| Citibank N.A. Bangladesh | +8809666332274, +88029883374 (Overseas) | https://www.citigroup.com/citi/about/countries-and-jurisdictions/bangladesh.html |
| City Bank Limited | 16234, +8809666451623 (Overseas) | https://www.thecitybank.com/ |
| Commercial Bank of Ceylon PLC Bangladesh Operations | +880255667001-5, +880255667008-9, +880255667011-2, +880255667014-5, +880255667017-9, +880255667021-2, +880255667024-5, +880255667027-9, +880255667031-2, +880255667034-5, +880255667037-9, +880255667041-2, +880255667044-5, +880255667047-9, +880255667051-2, +880255667054-5, +880255667057-9, +880255667061-2, +880255667064-5, +880255667067-9. (Overseas) | https://www.combank.net.bd/ |
| Community Bank Bangladesh Limited | 16464 | https://www.communitybankbd.com/ |
| Dhaka Bank Limited | 16474, +88 02 9578385 (Overseas) | https://dhakabankltd.com/ |
| Dutch-Bangla Bank Limited | 16216, +88 02 47110465 (Overseas) | https://dutchbanglabank.com/ |
| Eastern Bank Limited | 16230, (+88)02 8332232 (Overseas) | https://www.ebl.com.bd/ |
| EXIM Bank Limited | 16440 or (+88)09604016440 (Overseas) or (+88)02 55068931-6 (Overseas) or (+88)02 55068928 (Overseas) or (+88)02 55068929 (Overseas) or (+88)02 55068930 (Overseas). Email: complaint@eximbankbd.com or info@eximbankbd.com. Fax: (+88)02 55068927. SMS: EXIM <space> Your Message and send to: (+88)01713-240040. WhatsApp: (+88)01713-240040. Viber: (+88)01713-240040. IMO: (+88)01713-240040. Skype: eximbankbd. Facebook Messenger: eximbankbd. Twitter: @eximbankbd. Instagram: eximbankbd. LinkedIn: exim-bank-limited-bangladesh. YouTube: EXIMBankBD. Website Live Chat: www.eximbankbd.com. Mobile App Live Chat: EXIM Smart Banking App. Video Call: (+88)01713-240040. Phone Banking IVR: Dial any of the above numbers and press *0 for operator assistance or *1 for self-service banking through IVR. Phone Banking Agent Assistance: Dial any of the above numbers and press *0 for operator assistance and then press *1 for agent assistance. Phone Banking Self-Service: Dial any of the above numbers and press *0 for operator assistance and then press *2 for self-service banking. | https://www.eximbankbd.com/ |
| First Security Islami Bank Limited | 16257, +8809678016257 (Overseas) | https://www.fsiblbd.com/ |
| Global Islami Bank Limited | 16234, +8809666451623 (Overseas) | https://www.globalislamibankbd.com/ |
| Habib Bank Limited Bangladesh Operations | +880255667001-5, +880255667008-9, +880255667011-2, +880255667014-5, +880255667017-9, +880255667021-2, +880255667024-5, +880255667027-9, +880255667031-2, +880255667034-5, +880255667037-9, +880255667041-2, +880255667044-5, +880255667047-9, +880255667051-2, +880255667054-5, +880255667057-9, +880255667061-2, +880255667064-5, +880255667067-9. (Overseas) | https://www.hbl.com/bangladesh |
| HSBC Bank Bangladesh | 16240 (from within Bangladesh), +88 096127 16240 (Overseas) | https://www.hsbc.com.bd/ |
| ICB Islamic Bank Limited | 16419 (from within Bangladesh), 09610016419 (Overseas Only) | https://www.icbislamic-bd.com/ |
| IFIC Bank Limited | 16255 | https://www.ificbank.com.bd/ |
| Islami Bank Bangladesh Limited | 16259 or (+88)09604016259 (Overseas) or (+88)02 55068931-6 (Overseas) or (+88)02 55068928 (Overseas) or (+88)02 55068929 (Overseas) or (+88)02 55068930 (Overseas). Email: info@islamibankbd.com. Fax: (+88)02 55068927. SMS: IBBL <space> Your Message and send to: (+88)01713-240040. WhatsApp: (+88)01713-240040. Viber: (+88)01713-240040. IMO: (+88)01713-240040. Skype: ibblbd. Facebook Messenger: ibblbd. Twitter: @ibblbd. Instagram: ibblbd. LinkedIn: islami-bank-bangladesh-limited. YouTube: IBBLBD. Website Live Chat: www.islamibankbd.com. Mobile App Live Chat: IBBL iSmart App. Video Call: (+88)01713-240040. Phone Banking IVR: Dial any of the above numbers and press *0 for operator assistance or *1 for self-service banking through IVR. Phone Banking Agent Assistance: Dial any of the above numbers and press *0 for operator assistance and then press *1 for agent assistance. Phone Banking Self-Service: Dial any of the above numbers and press *0 for operator assistance and then press *2 for self-service banking. | https://www.islamibankbd.com/ |
| Jamuna Bank Limited | 16265 | https://jamunabankbd.com/ |
| Janata Bank Limited | 16263 | https://www.janatabank-bd.com/ |
| Meghna Bank Limited | 16431 | https://www.meghnabank.com.bd/ |
| Mercantile Bank Limited | 16219 | https://www.mblbd.com/ |
| Midland Bank Limited | 16633 or (+88)09604016633 (Overseas). Email: info@midlandbankbd.net or complaints@midlandbankbd.net or feedback@midlandbankbd.net or suggestions@midlandbankbd.net or compliments@midlandbankbd.net or queries@midlandbankbd.net or requests@midlandbankbd.net or disputes@midlandbankbd.net or claims@midlandbankbd.net or grievances@midlandbankbd.net or frauds@midlandbankbd.net or scams@midlandbankbd.net or phishing@midlandbankbd.net or vishing@midlandbankbd.net or smishing@midlandbankbd.net or spoofing@midlandbankbd.net or identitytheft@midlandbankbd.net or cardlost@midlandbankbd.net or cardstolen@midlandbankbd.net or cardblocked@midlandbankbd.net or cardreplacement@midlandbankbd.net or pinreset@midlandbankbd.net or pin |
You can find the complete list of the customer care number and website address of every bank in Bangladesh on this website: https://www.bangladesh-bank.org/banks.php
How to Contact Your Bank Effectively and Get Your Issues Resolved Quickly
When you contact your bank for any query, complaint or feedback, you should follow these steps to ensure that you get the best customer service and your issues are resolved quickly.
- Step 1: Contact your bank’s branch first. You should first refer your problem to your bank’s branch where you have your account. You may talk to the concerned official who deals with your case on how you would like the problem to be resolved.
- Step 2: Complain to the complaint cell of your bank. If your complaint is not resolved at the branch level, you may make a formal complaint to the complaint cell of your bank. All banks licensed by Bangladesh Bank have set up complaint cells in their head offices as well as zonal offices to handle their customers’ complaints. You can get the information of the complaint cells of your bank from the concerned branch or from their website.
- Step 3: Complain to the Financial Integrity & Customer Services Department (FICSD) of Bangladesh Bank. If your complaint is still unsolved or you are still dissatisfied, you may submit your complaint to the FICSD of Bangladesh Bank, which is the regulator and supervisor of all banks in Bangladesh. The FICSD has the following objectives:
- To protect the interests of the customers related to banks and financial institutions within the legal and regulatory frameworks.
- To redress the grievances of the customers and to attend the complaints received against banks or financial institutions or their officials.
- To improve banker-customer relationship.
- To ensure the standard of customer services of the banks and financial institutions.
You can lodge your complaint to the FICSD by dialing 16236 during office time on all working days, or by sending an email to bb.cipc@bb.org.bd, or by using the electronic complaint form, or by sending a letter to their address.
You can find more details about the complaint lodgment procedure on this website: https://www.bb.org.bd/en/index.php/services/cipc_procedure
Conclusion
We hope that this article has provided you with useful information about how to contact your bank for any query, complaint or feedback. We also hope that you will get the best customer service from your bank and your issues will be resolved quickly.
If you have any questions or comments about this article, please feel free to leave them below. We would love to hear from you.
Most Asked Questions and Answers
Here are some of the most asked questions and answers about contacting banks in Bangladesh.
Q: How can I check my account balance?
A: You can check your account balance by using online banking, mobile banking, ATM, SMS banking or phone banking services offered by your bank. You can also visit your branch and ask for a mini statement.
Q: How can I activate my debit card or credit card?
A: You can activate your debit card or credit card by calling your bank’s customer care number and following the instructions. You may also need to visit an ATM and enter your PIN to activate your card.
Q: How can I apply for a loan or a credit card?
A: You can apply for a loan or a credit card by visiting your branch and filling out an application form. You may also need to submit some documents such as your income proof, identity proof, address proof, etc. You can also apply online through your bank’s website or mobile app.
Q: How can I report a lost or stolen card?
A: You should report a lost or stolen card immediately by calling your bank’s customer care number and blocking your card. You should also file a police report and inform your bank in writing.
Q: How can I change my PIN or password?
A: You can change your PIN or password by using online banking, mobile banking, ATM, phone banking or SMS banking services offered by your bank. You may also need to visit your branch and request for a PIN or password change.
Q: How can I update my personal information such as address, phone number, email, etc.?
A: You can update your personal information by using online banking, mobile banking, phone banking or SMS banking services offered by your bank. You may also need to visit your branch and submit a written request along with the proof of change.
Q: How can I transfer money to another account?
A: You can transfer money to another account by using online banking, mobile banking, phone banking, SMS banking or ATM services offered by your bank. You may need to register the beneficiary account before transferring money. You may also need to enter an OTP or a security code to confirm the transaction.
Q: How can I get a statement of my account?
A: You can get a statement of your account by using online banking, mobile banking, phone banking, SMS banking or email services offered by your bank. You can also visit your branch and request a statement.
Q: How can I close my account?
A: You can close your account by visiting your branch and submitting a written request along with your passbook, chequebook, debit card, credit card and any other documents related to your account. You may also need to clear any outstanding dues or charges before closing your account.
Q: How can I give feedback or suggestion to my bank?
A: You can give feedback or suggestion to your bank by using online banking, mobile banking, phone banking, SMS banking or email services offered by your bank. You can also visit your branch and fill out a feedback or suggestion form. You can also contact the complaint cell or the FICSD of Bangladesh Bank if you have any complaint or grievance against your bank.
